When ordered it didn't say anything about needing a VM wall socket. So yes, following many takeovers, this is now your Virgin Media connection. If no. #2. Can I find out when our switch over will be and/or do I. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 0 Kudos Reply. There’s even no BT wall socket. Various cable mediums are used in modern systems to transmit data. My understanding is you can only get the quick start kit if the house has had VM in the past. I've got 2 wall sockets that I think are likely. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Hi, Having difficulty installing our new broadband. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I was told when purchasing the broadband package that fibre was available. No Virgin wall socket. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 4 weeks ago. Broadband only; Fibre broadband; Switch broadband; Gigabit broadband; Mobile. Hello Virgin Media, we moved into a new house. . Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. The wall box may be branded with the logos of an old cable TV company (not VM). Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. 0. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. . in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Back a step. But I have no Virgin Media Wall socket in my house. Virgin TV 360. Joining in Options. VM BB TV Landline. on 01-12-2022 11:22. All I am aware of terminate the fibre inside. Ju. It said to then wait at least an hour. Virgin Mobile. This seems to be the only way that i can speak to someone about the issue. When I proceeded to set up my Hub 3 I quickly realised that. I found some other soket but I don'. You need to go outside and locate the brown or grey omnibox on the wall. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. on 10-02-2022 17:26. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. See where this Helpful Answer was posted. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. . 01-02-2023 10:59 - edited 01-02-2023 11:00. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. i opted for the self install, however on inspection we don’t - 5112503. on 25-09-2022 15:41. In response to Jonny-M. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Stream from Virgin Media. Manage Your Account. I have signed up as a new user for Virgin Fibre. Options. Can someone come and set it up? 0 Kudos Reply. Nothing has happened. My options are . The box does however have a hole in the bottom, through which i could see some. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. 08K; 2. The wall socket I have within my home does not appear to be working. Wall sockets and no connection. Networking and WiFi. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Just had the Hub 3 delivered for Quickstart. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. These are usually provisioned from an equipment cupboard outside the flats. B&Q are running low on these however. Browse Virgin Media Virgin Media Community. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Virgin TV 360. All the wall sockets I can see are for BT. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Sometimes there is no wall box, just a trailing cable. Community FAQ Sign in. Quickstart is the quickest and easiest way to setup our services. I’ve got. My VM Router is is my office adjacent to hall. Installation: Wall socket issue. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but - 5218082. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. on 02-01-2023 15:12. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. If you need a new wall socket, the engineer will install this for you during the appointment. Went outside and there appears to be nothing on the other side (maybe removed). If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Installation: Wall socket issue. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. virgin media internal wall box. . I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. There are 10 types of people: those. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The wall box may be branded with the logos of an old cable TV company (not VM). Some of the cables hanging out the wall were cut off after the house improvements. My Virgin Media App. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. 0 Kudos. to be phone lines. I'm sorry to hear about the missing wall socket. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Can I arrange an engineer asap? - 5228161. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Options. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Explain what needs to be done and book an engineer visit. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. SpeedI sign up for vm broadband and I was offered self instalation kit . both appear. . I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Networking and WiFi. No Virgin Media Wall Socket. I need to arrange for an engineer. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). But I have no Virgin Media Wall socket in my house. Sometimes there is no wall box, just a trailing cable. cable. Kit arrived today…no wall box so unable to install. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No TV. I have a separate Virgin media feed into the house, with TV and broadband. Browse. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. The other is marked TV, & this is used for TV & Broadband. Networking and WiFi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. TV. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. . 5. There should be a wall mounted box somewhere inside that has an F socket on it. I have a separate Virgin media feed into the house, with TV and broadband. If you’re using a splitter, make sure that’s firmly connected, too. . However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. Tudor. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. Thank you. Fibre Phone Switch - No dial tone or calls. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. But there are 2 wires leading which can be plugged in the hub. 19 minutes ago. Thank you for your post and welcome to the community. Incidentally the phone socket is redundant if not in use and can be safely removed. I'm at the stage where I need to plug the -. Speed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Volt. Virgin Media; My Virgin Media;. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. V6. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No wall socket. It is likely you will be waiting a few days. Gaming Support. Go to my local Virgin. 3 weeks ago. We would like this to be re-located please into our living room on ground floor. FAQ Sign in. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. You need a small spanner to remove this, then push the provided connector over the exposed end. Some properties do not have a wall socket, only a cable. 3K;. Call the pre-installation and delivery team on 0800 052 1734. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Objects can block and slow WiFi. Can anyone please help me. on 23-10-2022 13:36. Sign in; Sign up; Community home;. Reply. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. . V6. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Thank you. on 03-12-2022 10:11. Networking and WiFi. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Being connected to the internet is one of the most important modern essentials in 2022,. You can book a technician either by phoning customer support, or waiting for staff to reply here. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Have a look - 5286765. I've looked for an external box but cannot find anything. Get virgin engineer to move the wall socket. Reply. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The box does however have a hole in the bottom, through which i could see some. Subscribe to RSS Feed; Mark Topic. V6. . Hi I have just moved home and have the quick start broadband, we have no wall socket available. QuickStart, set up and connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Stay safe online. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Booking an engineer is easy with Virgin Media. Aug 8, 2019. You can also identify a split socket looking at the side. Plug the cables into the Hub. However no idea of how long that might take. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Speed. Hi there I moved house with my family and we wanted to move to Virgin Media. on 27-10-2022 09:24. on 03-12-2022 10:11. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). but I have no Virgin Media Wall socket in my house. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. My Virgin Media App. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. 97K; 1. Virgin TV 360. Call the Pre-installation and delivery team on 0800 052 1734. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Back a step. Some install their own poles too. Any help please?Re: No virgin media wall socket. . Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. The box and cables may have been removed by the previous occupiers. Virgin Media Community. Tudor. But I have no Virgin Media Wall socket - 4942192 - 2. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. Stream from Virgin Media. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. The NTL cable termination box is outside. TiVo. Browse Virgin Media Virgin Media Community. It seems that I need an electrian to install a wall socket. See this. 2. However, I do not have any of the specified wall sockets available. Browse Virgin Media Virgin Media Community. The Openreach sockets do not work for Virgin Media. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. Networking and WiFi. on 15-02-2022 10:03. I'm a Very Insightful Person, I'm here to share knowledge, I don't. There are multiple different branded wall boxes inside our flat but none. But I. The cables from the external box lead to a Bt open reach socket and a blank socket. Broadband. Email. The cable could be hidden within, or behind, furniture. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. QuickStart, set up and connections. Connect the Hub’s power cable with the blue tab. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. on 17-12-2022 10:39. The cable in the second picture is the one you need to connect too. I just found a box in the closet which has a cable indicated as CABELCON 4. The only things visible inside the house are: a openreach Master socket 5. We have a virgin media wall socket with an - 4353656 - 2. Phone. Can't get through to anybody for help! 0. As you can see in the photos, the phone point is far. I have tried to contact vm but I don’t have a landline number so they w. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Community; Volt. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Chatter and natter. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Home Phone. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. A Virgin Media wall socket is simply a point of entry into your home. Networking and WiFi. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Joining in. 01K; 1. Also tried the Ethernet, not. Placed an order and the lady said we were eligible for quick start self installation. For that I can't use the - 5118502. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. No internet, unfortunately. However the wall socket doesn’t have the correct connection for the cable with the hub. It's been - 5286765Hi VM team, We moved today to our new house. However, I do not have any of the specified wall sockets available. However, I do not have any of the specified wall sockets available. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. on 14-09-2022 12:00. Subscribe to RSS Feed;. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. Plug the cables into the hub. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. I've just received my virgin broadband kit, with self set up. Discounts, coupons and cashback: 2019 = £1,443. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Networking and WiFi. Sorry to hear you don't have a VM wall socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Volt. signed up and was given the option of self installation. The cable on the right looks like is for a Freeview TV antenna. Virgin Phone Switchover. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ordered VM broadband and was recommended by the website to select the self quick install option. on 01-06-2022 21:59. 388. Volt. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Joining in Options. . Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. I cannot find a Virgin wall socket within my flat. If you're happy with this and for the charge we can make the arrangements for you 🙂. You can also check for a loose cable as not all properties have a socket. QuickStart, set up and connections. Restart your equipment. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. There are no virgin sockets on the wall. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. TiVo. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Just a open reach socket. #2. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. on 07-09-2022 19:28. Tudor. on 05-09-2023 20:36. Back a step. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media. Speed. Sometimes there is no VM wall box, just a trailing cable. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Speed. Virgin Fibre Areas only. Email. Forum; Apps. Home Phone. Hi team . However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. The cable could be hidden within, or behind, furniture. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Help; Virgin Media Virgin Media Community. Mark as New; Bookmark this message;. All forum topics; Previous topic;on 14-02-2023 17:21. Also tried the Ethernet, not. V6.